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The client's voice
"Vera is an outstanding consultant. She brings oodles of new perspectives and generally polishes our team performance. Follow-ups and task tracking are done diligently - but not annoyingly. Our user experience people feel more confident, and developers start to care about common goals. I can recommend her to any enterprise caring about user-centred application design."
Christian Alsen
Founder and Managing Director,
ecratum
Interested? What next?
Contact us to discuss how your Web site, Intranet or software can profit from a user centred design approach.
Switzerland: +41 (0)44 297 70 74
Germany: +49 (0)69 4289 3784
Usability in the software development process
The main product of ecratum is the ecratumSRM, a web-based Supplier Relationship Management solution provided as Software as a Service (SaaS).
Our task
With software being the core of their business the manager of ecratum approached us to perform an examination of their internal development life cycle and to improve the user-experience, design, and development processes in their company.
Our solution
In order to ensure long-term benefit for ecratum we agreed upon a continuous training approach. Rather than just doing a one time inspection and a three day training course, we now visit the team once a month for an entire working day.
We discuss current issues in the workflow process, look at usability issues, and train the team regarding information architecture and how to design for a good user experience. Application reviews and usability tests with actual software users are planned.
The result
The monthly training day gives the necessary continuity and increases internal awareness for the importance of the topics. In addition, ecratum benefits from the following:
- Steady increase of the usability and information architecture skills of their employees, focused on their specific current needs
- Establishment and evolution of a user-centred design & development tool set and clearly defined processes for higher efficiency and employee satisfaction
- Continuous optimisation of their core product due to regular expert feedback
